Join a fast-paced, supportive Customer Service Team where you’ll play a key role in delivering exceptional service for our customers and partners. We’re looking for a proactive and detail-oriented Customer Service Specialist who thrives in a collaborative environment and enjoys solving problems.

This is a six-month fixed-term opportunity to cover parental leave.

About Us

Cardinal is a leading partner to many of New Zealand’s well-known companies in food, beverage, grocery and personal healthcare.  We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business.  We are revolutionizing supply chains with New Zealand’s first fully automated 3PL warehouse with AI driven robotics. 

About the Role

• Manage and action customer tickets within SLA timeframes
• Investigate and support customer and carrier claims
• Provide reporting and insights to improve service performance
• Resolve issues in line with SOPs and document outcomes
• Work closely with Customer Service, Operations, and Inventory teams
• Support projects and continuous improvement initiatives
• Maintain high standards of communication, accuracy, and customer care

What You’ll Bring

• Experience in the logistics industry is preferred, with the ability to hit the ground running in a fast-paced environment.
• Strong customer focus and excellent communication skills
• Analytical, process-driven mindset with problem-solving ability
• Experience with Microsoft Office and CRM
• Ability to multitask, stay organised, and perform under pressure
• Professional, reliable, and a strong team player

Why Cardinal?

• Be part of a dynamic, values-driven organisation committed to excellence.
• Work in a collaborative environment where your ideas matter.

If you’re motivated, customer-focused, and ready for your next challenge, apply now. 

If the above sounds like you, do not hesitate and apply now with your up to date CV! We look forward to discussing this opportunity with you. Applicants for this position must have New Zealand citizenship, residency or a valid work visa.  The successful applicant must pass a pre-employment drug and alcohol test, criminal history check and provide two contactable references.