About Cardinal

Cardinal is a leading partner to many of New Zealand’s well-known companies in food, beverage, grocery and personal healthcare.  We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business.  We are revolutionizing supply chains with New Zealand’s first fully automated 3PL warehouse with AI driven robotics. 

About the Role

We’re looking for an experienced Customer Service Manager to lead our customer service function and manage key customer relationships. Reporting to the General Manager – Customer & Commercial, you will play a critical role in ensuring service excellence while driving continuous improvement across our customer operations. This role is ideal for someone who enjoys solving problems, leading teams, and building strong customer partnerships while using data to improve performance and outcomes.

What You’ll Be Responsible For

• Acting as the primary escalation point for customer service and billing issues
• Leading and developing a team of Customer Service Specialists
• Driving continuous improvement initiatives to enhance service delivery
• Monitoring and reporting on service performance and key metrics
• Ensuring Customer Service SOPs are up to date and aligned with business needs
• Conducting root cause analysis and implementing sustainable solutions
• Supporting business-wide projects to enhance customer experience

What You’ll Bring

• 5+ years’ experience in logistics, customer account management, or service leadership
• Proven ability to build strong client relationships and deliver service excellence
• Strong analytical and problem-solving skills
• Experience working with CRM systems and reporting tools
• Excellent communication and stakeholder management skills
• Demonstrated team leadership and coaching experience
• Strong organisational skills and proficiency in Microsoft Office

Why Join Cardinal?

• Opportunities for professional growth and development
• Paid birthdays leave and access to the PERKS discount programme
• Be part of an innovative logistics business shaping the future of supply chain
• Work with a collaborative and supportive team where your leadership makes a real impact

Apply Now

If you’re passionate about delivering outstanding customer experiences and leading high-performing teams, we’d love to hear from you. Apply with your up-to-date CV today.

Applicants must have NZ citizenship, residency, or a valid work visa. The successful applicant will need to pass a pre-employment drug and alcohol test, criminal history check, and reference checks.